About
I manage support teams for technical products, with a focus on calm systems, clear communication, and people who can actually do the work.
I am a manager in Box Product Support, currently leading the Platform & Integrations Swarm. My work sits where customer support, developer experience, operations, and team development meet.
Profile
I came up through the support org at Box, from Product Support Specialist to Senior Specialist, Team Lead, and now Manager. That path matters to me. It means my management style is grounded in the work itself: escalations, product ambiguity, customer pressure, cross-functional follow-through, and the daily reality of helping a team stay steady while the problem is still messy.
I am especially interested in systems that make people better at their jobs. I have led work around onboarding, troubleshooting flows, release expertise, ticket taxonomy, and support operations. The common thread is making complicated work easier to understand, teach, and repeat without flattening the judgment out of it.
My background is not only technical. I studied anthropology, art history, and communication design, and that mix still shapes how I work: close attention to people, language, structure, and the way information feels when someone has to use it under pressure.
Focus
- Developer, API, platform, and integrations support
- Enterprise escalations and customer-facing communication
- Support operations, process design, and internal tooling
- Team coaching, onboarding, and durable knowledge systems
- UX-minded communication design for technical workflows
A note on this site
This site is starting as a professional profile. It may eventually split into separate work and creative surfaces, but for now this is the main public home for the professional version of the story.