personal site / v1
Will Chassaing
Support leader at Box, systems-minded builder, musician, designer, and visual artist. The default read here is technical: how I work with hard problems, developer tools, internal systems, and teams that need judgment under pressure.
What's here
Five sections. About is the short professional read. Box is the eight-year arc through Product Support, from new-to-tech to managing the Platform & Integrations Swarm. Projects collects the technical work that has its own story. Systems is the operating-systems thinking behind support ops, knowledge design, and team development. Creative is the door to the non-work work.
- platform & integrations
- developer-minded comms
- systems for technical teams
- support ops
Recent work
Photographs, paintings, and rooms with light in them.
Most of what I make outside of work is visual. Photographs from walks and trips, paintings from the studio, the occasional design piece. This section is the slow read of the site — pictures first, words only when they help.
Creative
Four doors into the non-work work.
Songs I've written and recorded, photographs from the last few years, paintings from the studio, and the design work that taught me to think about how information feels when someone has to use it under pressure.
How I work
Calm systems for hard problems.
Eight years inside Box Product Support, now managing the Platform & Integrations Swarm — the most technical support engineering team in the org. The thread across that whole arc is building the systems and language that let a team handle developer-grade ambiguity without burning out.
- platform & integrations
- developer-minded comms
- systems for technical teams
- support ops